Orders
Where can I review an order?
Sign in to My Account and open Orders.
Can I change an order?
Submit a request through My Account as soon as possible. Changes cannot be guaranteed after processing begins.
Payments
Which methods are accepted?
The currently enabled secure methods appear at checkout and on eligible product pages.
Shipping
When will my order ship?
Most orders are prepared within 1–7 business days. Tracking is provided when available.
Returns
How do I request a return?
Use My Account within seven days of delivery and wait for return instructions before sending an item.
Support
Is WhatsApp support available?
The product-page WhatsApp contact button is currently a disabled preview. Until a verified MAVILO number is published, use My Account for support.