Return Window
Contact MAVILO through My Account within seven calendar days of confirmed delivery. A request is not approved until return instructions are issued.
Eligibility
Eligible items must be unused, unworn and returned with original packaging, labels and included accessories. Evidence of the condition may be requested before authorization.
Non-returnable Items
Customized, personalized, made-to-order, final-sale or used items cannot be returned for preference changes. This does not limit remedies for a verified quality issue.
Incorrect or Damaged Items
Report an incorrect or damaged item promptly with clear photographs of the product and packaging so the issue can be reviewed.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Provider processing times vary.
Return Shipping and Duties
Return shipping, customs charges and non-refundable carrier fees are normally the customer’s responsibility unless the return is caused by a verified MAVILO fulfillment error.